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How prada178 Handles Your Personal Information

Your account data, payment activity, and session details are collected only to keep the lobby running smoothly and your wallet connected.

Account & Identity DataDANA, OVO, GoPay Transaction RecordsSession & Device LogsCookie PreferencesData Access Requests
prada178 How prada178 Handles Your Personal Information
DATA PROTECTION PRACTICE

How We Protect and Manage Your Information

Security and data hygiene are part of how the platform operates day to day, not an afterthought. Here is what that looks like in practice across four key areas.

Encrypted Connections

All data exchanged between your device and our servers travels over SSL encryption. This covers your login, your OTP verification step, and every DANA, OVO, or GoPay transaction you submit.

Payment Data Handling

We store wallet references — the account numbers linked to DANA, OVO, and GoPay — only for withdrawal verification. Raw payment credentials are never logged in full or shared with marketing systems.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies track page-level behaviour in aggregate; you can adjust cookie permissions from the account settings page.

Retention and Deletion

Active account data is kept while your account remains open. Once you close your account, personal data is removed from live systems after the regulatory retention window required under applicable local law has passed.

CONTACT FOR PRIVACY

Reach Us About Your Data

If you want to access, correct, or remove information we hold on your account, our support team handles privacy requests directly. You do not need to navigate a form — reach out through any of the channels below and we will confirm receipt and respond within a reasonable timeframe.

Live Chat Open the chat window inside the lobby. Available for account and privacy questions, including data access and wallet verification requests during staffed hours.
Email Support Send your request to our support address with your registered account email in the subject line. We confirm receipt and follow up with next steps.
Account Help Portal Log into your account, go to the Help section, and submit a privacy or data request directly. Attach any relevant transaction reference for faster handling.

Common Questions About Your Data

Real questions about how your information is handled, answered plainly.

We collect your name, email address, phone number, and any payment wallet details you link — such as your DANA, OVO, or GoPay account reference — when you create and verify your account.

Yes. Contact support via live chat or email with your registered account email address, and ask for a data export. We will confirm the request and provide what is held on your profile.

Transaction logs covering your DANA, OVO, and GoPay deposits and withdrawals are retained for as long as your account is active, plus the additional period required under applicable regulations in your eligible region.

We share data only where necessary to process payments through DANA, OVO, or GoPay, or where required by law. We do not sell your personal information or share it with unrelated marketing networks.

Log in and go to the Account Settings section to update contact details directly. For corrections to identity documents or wallet records, contact support through live chat or the Help portal inside your account.

When you close your account, your personal data is removed from our active systems after the retention window required by applicable local law. You can request confirmation of deletion through our email support channel.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.