Reference

What Governs Your Account on prada178

These terms set out the rules that apply when you use prada178 — covering account access, payment methods like DANA, OVO, and GoPay, and how we handle your data. Availability depends on local law and is only extended to eligible regions in Indonesia.

Account TermsPrivacy & DataPayment RulesDANA / OVO / GoPayIndonesia Eligibility
prada178 What Governs Your Account on prada178
POLICY CONTACT

Raise a Legal or Policy Question

If you have a question about these terms, a payment dispute, or want to understand how a specific rule applies to your account, contact us through one of the channels below. Include your registered account ID and, for payment issues, your DANA, OVO, or GoPay transaction reference so we can locate the record quickly.

Live Chat Open the chat widget from any lobby page. It connects you to our account team, who can pull up your policy or payment query on the spot.
Email Support Write to our support address for formal policy matters. Include your account ID and the transaction reference if your query involves a DANA, OVO, or GoPay deposit.
Help Centre The Help Centre lists common account and policy scenarios. Find answers on data requests, account closure, and payment dispute steps without waiting for an agent.
DATA AND SECURITY

How We Protect Your Account and Data

Account security and data handling sit at the core of how prada178 operates. We collect only what is needed to run your account — login credentials, payment details for DANA, OVO, or GoPay, and transaction history. Nothing is shared with third parties outside what the law requires. You can request a copy of your data or ask for changes to your registered details at any time through the support channel.

Data Retention

We keep account and transaction records for the period required under applicable law. After that window, records are deleted or anonymised according to our internal data schedule.

Cookie Use

Cookies help us keep your session active and remember your lobby preferences. You can adjust cookie settings in your browser at any time without losing your account access.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login attempt, contact live chat immediately so we can lock the account.

Data Change Requests

To update your registered email, phone number, or linked payment wallet — whether DANA, OVO, or GoPay — submit a request via email support with your account ID attached.

Legal and Policy Questions Answered

Real questions about how these terms work in practice — covering account rules, data rights, payment policies, and what to do if something goes wrong.

These terms apply to accounts registered on prada178. Access is available where local law in Indonesia permits. If a product is restricted in your region, that follows applicable law.

Yes. Write to our email support with your account ID and a clear data-access request. We will respond with your records within the timeframe set by applicable data rules.

Contact live chat or email support with your transaction reference number. We will check the record on our side and respond. Disputes should be raised before any external escalation.

We notify you via the contact details on your registered account when terms are updated. Continuing to use the lobby after an update means you accept the revised version.

Accounts may be suspended if activity breaches these terms — for example, multiple accounts, fraudulent payment activity, or identity verification failure. We will notify you of the reason.

Submit a written closure request through email support. Once verified against your account ID, we will process the closure and confirm when it is complete.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.